canusign

Terms of Service

Last updated: September 2026

1. Acceptance of Terms

These Terms of Service apply to the use of CanUSign, operated by Devin Lemcke Capital UG (haftungsbeschränkt), Bahrenfelder Kirchenweg 36, 22761 Hamburg, Germany. By using our service, you accept these terms.

2. Service Description

CanUSign enables uploading, managing and digitally signing PDF documents. The service includes a field editor for placing signature, initials and date fields in uploaded documents, the digital signature function, the download of the signed PDF with an audit certificate, and a verification page for checking signed documents.

3. Important Notice About Contract Content

CanUSign does not provide legal advice.

Please note the following important points:

  • CanUSign is not a substitute for legal advice from a lawyer
  • CanUSign does not provide contract templates. You upload your own documents
  • You are solely responsible for the content of your contracts
  • For legally important documents, we recommend consulting a lawyer

4. Electronic Signatures

CanUSign uses Simple Electronic Signatures (SES) according to the eIDAS regulation:

  • Simple electronic signature under eIDAS, valid where the law does not require a handwritten signature or notarisation
  • Each signature is documented with timestamp, IP address, and audit trail
  • Qualified electronic signatures (QES) are in preparation and are currently enabled for individual accounts on a trial basis only. The standard is the simple electronic signature.

5. User Accounts

When creating an account, you agree to:

  • Provide accurate and current information
  • Keep your login credentials secure
  • Be at least 18 years old (or have parental consent)
  • Not share your account with others

You can delete your account at any time in your settings. Documents that not all parties have signed yet are deleted with it. A fully signed contract that other people are party to concerns them as well. It therefore stays available to every signer through their link, even if you created it, until we delete it after the period stated in the privacy policy. Contracts created through our API are deleted with the account. A running Pro subscription ends when the account is deleted.

6. Pricing and Payment

The following terms apply to our services:

  • Payments are processed securely via Stripe
  • Pay & Go: €1.49 per finalised document as a single purchase, from €0.50 depending on the credit pack
  • Pro subscription: €15 a month for unlimited documents
  • Subscriptions can be cancelled at any time
  • Refunds are reviewed on a case-by-case basis

7. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal for contracts concluded at a distance. A consumer is any natural person who enters into the contract for purposes that are predominantly outside their trade, business, craft or profession. Your contracting party is Devin Lemcke Capital UG (haftungsbeschränkt). If you enter into the contract in the course of your trade, business or profession, there is no statutory right of withdrawal.

Withdrawal notice

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Devin Lemcke Capital UG (haftungsbeschränkt), Bahrenfelder Kirchenweg 36, 22761 Hamburg, Germany, contact@canusign.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form set out below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

What this means for credits and for Pro

At checkout we ask for your express consent that we begin performance before the withdrawal period ends, and for your confirmation that you lose your right of withdrawal once performance is complete (section 356(5) of the German Civil Code, BGB). The purchase cannot be completed without that confirmation, because the service is available immediately.

If you withdraw from the purchase of a credit pack, we refund the price of the credits you have not yet used via Stripe to the means of payment you originally used. For credits you have used, performance is complete and the right of withdrawal has lapsed, so no compensation for value arises in the first place.

If you withdraw from the Pro subscription, we refund the amount for the current billing period. Withdrawal is not the same as cancellation: cancellation ends the subscription at the end of the current billing period and does not affect amounts already paid.

Withdrawal removes the credit balance you have not yet used. A Pro subscription that has been withdrawn from ends at that point.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To Devin Lemcke Capital UG (haftungsbeschränkt), Bahrenfelder Kirchenweg 36, 22761 Hamburg, Germany, contact@canusign.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

8. Prohibited Uses

The following uses are prohibited:

  • Creating contracts for illegal purposes
  • Fraudulent or misleading documents
  • Mass distribution of unsolicited documents
  • Automated scraping of our content
  • Reverse engineering our software

9. Intellectual Property

All content, design, and functionality of CanUSign is our property. You retain all rights to the documents you create.

10. Limitation of Liability

CanUSign is provided "as is" without warranty. We are not liable for damages arising from the use of our service, unless caused by intent or gross negligence. Our maximum liability is limited to the amount you have paid us in the past 12 months.

11. Changes to Terms

We may change these terms at any time. We will notify you of significant changes via email. Continued use after changes constitutes acceptance.

12. Governing Law

German law applies. The place of jurisdiction is Hamburg, where legally permissible.

13. Contact

For questions about these terms, contact us at: contact@canusign.com